Bridging Business and Technology

I'm Inder Lahil — a Senior IT Business Analyst with a strong track record of turning complex problems into practical solutions. I specialize in data-driven analysis, compliance optimization, and cross-functional project delivery. At Citi, I’ve led initiatives that have unlocked over $10M in business value, streamlined global systems, and improved operational efficiency across risk and finance teams. I’m passionate about bridging the gap between business goals and technical execution.

Inder Lahil

IT Sr. Business Analyst

Phone:

502-550-5002

Email:

inder.dgn@gmail.com

Office Hours:

Monday - Friday: 9:00 AM - 5:00 PM CST

EXPERIENCE

IT Sr. Business Analyst

Citi Bank | 2022 - Present

I lead high-impact initiatives across Finance, Risk, and Compliance, delivering over $10M in business value through strategic insights and system optimization. I spearheaded a global UAT rollout that eliminated audit issues and streamlined compliance workflows. My end-to-end analysis of Citi’s global software inventory reduced review cycle times by 30% and strengthened governance. I also serve as a subject matter expert and mentor, helping elevate team performance and delivery standards.

Technical Program Manager

Citi Bank | 2021 - 2022

I managed cross-functional delivery for critical infrastructure, including Citi’s login experience for 10M+ users, achieving a 30% improvement in load times and reducing user-reported errors. I led Agile teams to accelerate release cycles by 35% and resolve major compliance risks with real-time monitoring and automated security checks. My work significantly improved UX, accessibility, and operational resilience. I also trained new hires and strengthened incident response coordination across hybrid teams.

Project Manager

Citi Bank | 2020 - 2021

I delivered over $1.6M in annual cost savings by implementing AI-powered workflow automation tools across multiple business units. I successfully launched 6+ enterprise-grade tools on time, while reducing rework by 45% through smarter intake and validation processes. I created executive dashboards that sped up strategic decision-making by 60%. My focus on automation, QA coverage, and streamlined reporting boosted efficiency and confidence across project teams.

Education & Certifications

EDUCATION

The University of Texas at Dallas

2016 - 2019

Software Engineering

As a Software Engineering major, I built a strong foundation in system design, programming, and data structures, which now helps me bridge technical teams and business stakeholders with ease. I completed several team-based projects that sharpened my problem-solving skills and taught me how to deliver scalable solutions under real-world constraints. This background has been key to my success in driving technology-forward business strategies.

PMI, Project Management Professional

PMP | August 2023

Earning my PMP certification deepened my ability to lead complex, cross-functional projects with precision and structure. It reinforced best practices in stakeholder management, risk mitigation, and Agile delivery — skills I apply daily to ensure projects stay on track and deliver real value. This certification has strengthened my role as a strategic partner across teams and elevated the impact of my project leadership.

PMI - Professional in Business Analysis

PBA | June 2025

Earning the PMI-PBA certification sharpened my ability to uncover business needs, define clear requirements, and align solutions with strategic goals. It strengthened my expertise in bridging the gap between stakeholders and technical teams, especially in complex, high-regulation environments. This certification has been instrumental in elevating the precision and value of my business analysis work.